EXCHANGE / RETURN POLICY
We offer free exchanges within 30 days of your order date. Products must be unworn and unwashed with the tag still attached. Please click here to start an exchange. After you have shipped back your order, we will ship out your exchange within 2 business days. Total exchange time is typically less than 7 business days. Please note that we only allow 1 round of exchanges per order.
1. Go to our exchange form here and enter your order number and shipping zip code
2. Select the item you'd like to exchange
3. Select the reason why you are making the exchange
4. Select "Return item"
5. On the bottom click "Continue with exchange / return"
6. Select "Shop Now"
7. From here you can browse our site and choose the item to which you'd like to receive in exchange
8. When you are finished adding the item(s) to your cart, hit "Checkout," and it will redirect you back to the exchange/return portal
Don't forget to click "Submit Return" to complete the process so you can print your prepaid shipping label
Total exchange time is typically less than 7 business days. After you have shipped your order back using the prepaid label, we ship out your exchange within 2 business days.
If you are not satisfied with your order, you are welcome to return the items for a refund within 30 days from when your order was placed. Please click here to start a return. A refund will be issued after we have received your order back. We deduct a flat fee of $6.95 for the return shipping and handling. This fee will not be deducted if you choose to receive a gift card instead of a refund to your original payment method. Products must be unworn and unwashed with the tags still attached.
Please contact firstname.lastname@example.org and we can assist you. If you do not contact us in advance, it will result in a delayed refund.
If you would like to return your order, we will deduct $6.95 for return shipping and handling from your refund. Refunds for returns will be processed within 7-10 business days of you shipping your order back to us.
If you need to exchange/return a gift please click here to get started. You will need the order number and shipping zip code, which can be found on the shipping label on the exterior of the package. If you do not have the original packaging, please scroll to the bottom of the return page and select "Don't have your order information."
Please note that we cannot be responsible for packages that are lost or stolen after being delivered. We provide tracking information in our shipment confirmation emails that allows you to track your package and verify delivery. Unfortunately, packages can sometimes be prematurely marked "delivered" by our shipping partners. They typically end up being delivered within 2 business days of being marked "delivered". If you still have not received your package after 2 business days please contact our customer service team at email@example.com.
We pride ourselves on providing the highest quality clothing that is free of manufacturing defects. We will happily replace any defective items. Please email firstname.lastname@example.org with your name, Order ID # and a photo of the damage. Items damaged due to incorrect washing or normal wear are not eligible for return.